| Identity | Key Concerns | Communication Channels and Frequency | Response Methods | Contact Window |
|---|---|---|---|---|
| Investors (Shareholders) |
Regulatory Compliance
Operational Performance |
TWSE Market Observation Post System Website
Annual Shareholders' Meeting
"Investor Relations" section on the website |
Top Union's corporate policy aims for an annual ROE exceeding 20%, demonstrating a commitment to creating excellent operational performance for shareholders. Regular communication channels are utilized to explain and discuss disclosed financial and operational information with shareholders/investors. (ROE for the year 2022 is 20%) |
Spokesperson - Mr. Wang
Acting Spokesperson - Ms Chou spokesman2@topunion.com.tw
Marketing Department - Ms. Peng tu_ir@topunion.com.tw |
| Employees |
Talent Recruitment and Development
Workplace Health and Safety
Labor Relations
Employee Benefits |
Quarterly Labor-Management Meetings (for addressing employee concerns)
Quarterly Occupational Health and Safety Meetings
Quarterly Employee Welfare Committee Meetings
Employee Suggestion Box/Complaint Emails
"Human Resources" section on the website |
Top Union focuses on fostering a culture of self-initiated learning and growth among its employees, continuously enhancing their professional capabilities within their roles.
In addition to promoting various employee welfare measures, a comprehensive communication and complaint resolution channel is provided. Employee dissatisfaction is addressed and improved upon during quarterly labor-management meetings. |
Management Department - Mr. Lin tu_emplye@topunion.com.tw |
| Customers |
Service Quality
Operational Performance |
Annual Customer Satisfaction Survey
Customer Audits "Services" section on the website |
Exceeding customer expectations is Top Union's unwavering belief. Regular annual surveys focusing on "dissatisfaction" are conducted, and meetings are held to propose improvement strategies, aiming to gain customer trust. |
Marketing Department - Ms. Li
Accounting Finance Department-Ms. Lin tu_accountings@topunion.com.tw (03)5386139#112 |
| Suppliers |
Supply Chain Management
Procurement Strategy |
Annual Supplier Evaluation
Annual Supplier Conference
"Supply Chain " section on the website |
Top Union emphasizes the "three-in-one" relationship with customers, employees, and suppliers, striving to establish long-term and stable partnerships. Through supplier evaluations and conferences, collaboration with high-quality suppliers is enhanced, providing a robust supply chain service. |
Materials Department - Ms. Huang pur_tutw@topunion.com.tw |
| Government Agencies |
Regulatory Compliance
Risk Management |
Irregular inspections by regulatory authorities |
Top Union monitors various regulations and legal dynamics related to environmental safety, labor rights, special projects for foreign workers, securities, etc.
In the year 2022, there were no penalized cases involving violations of governance, environmental, social regulations. |
Management Department - Ms. Tan tu_csr@topunion.com.tw |
| Community Residents/ General Public |
Community Sustainability Mutual Assistance Complaint Channels |
Email Telephone Contact |
Top Union regularly organizes activities (such as art exhibitions, blood donation events) to maintain positive interactions with community residents and actively promotes social welfare.
For general public communication affairs, a complete complaint channel (dedicated contact window) is established for proper handling. |
Management Department - Ms. Tan tu_csr@topunion.com.tw |